Privacy Policy — FARABEL

1. Who we are

FARABEL is a travel marketplace operated by Inevara Pty Ltd (ACN applied for), a company incorporated in Australia. We connect travellers with verified travel advisors, tour guides, experience curators, and travel photographers.

For privacy enquiries, contact us at [email protected].

2. Information we collect

Account information — name, email address, phone number, and password hash when you register.
Travel preferences — destinations, travel style, group size, budget range, and urgency provided during onboarding or account settings.
Booking and trip plan data — trip itineraries, booking history, and correspondence with guides.
Reviews — ratings and written feedback you submit for guides.
Usage data — pages visited, search queries, and interactions within the platform, collected via server logs and analytics.

3. How we use your information

To match you with guides whose expertise aligns with your travel preferences.
To facilitate bookings and trip planning between travellers and guides.
To send transactional emails (booking confirmations, trip updates).
To improve our matching algorithms and platform features.
To comply with applicable laws and prevent fraud.

We do not sell your personal information to third parties.

4. Data sharing

We share personal information only in the following circumstances:

With guides you engage — when you initiate a booking or trip plan, your name, contact details, and travel preferences are shared with the relevant guide.
With service providers — payment processors, cloud hosting, and analytics tools operating under data processing agreements.
If required by law — in response to a valid legal request.

5. Your rights

Under the Australian Privacy Act 1988 and applicable data protection laws, you have the right to:

Access the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your account and associated data.
Opt out of marketing communications at any time.

To exercise any of these rights, email [email protected].

6. Data retention

We retain your account data for as long as your account is active or as needed to provide services. If you close your account, we delete or anonymise your personal information within 30 days, except where retention is required by law.

7. Security

We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, and role-based access controls. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.

8. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on the platform. Continued use of FARABEL after changes take effect constitutes acceptance of the updated policy.